Welcome to Customyogaplan. Below are answers to common questions about our personalised yoga training planning services, quotations, payments and orders.
1. What services do you offer?
We prepare personalised yoga training plans based on your stated preferences, experience, available time and agreed practice goals. Depending on the selected service, your plan may include suggested session schedules, posture sequences, practice frequency and progression guidance.
The exact deliverables will be confirmed before your order is accepted.
2. How do I request a personalised plan?
Contact us by email with a brief description of your requirements. We will review your enquiry, discuss your preferences and clarify the scope of work before providing a quotation.
Once the details have been agreed, you can proceed with the deposit payment to initiate your order.
3. Does the price displayed on the website represent the full service fee?
No. The displayed price is the deposit only, not the total service fee.
Before you confirm your order, we will communicate the full price, the required deposit and the remaining balance. Please review these details carefully before making payment.
4. How does the payment process work?
Our standard order process consists of the following steps:
- Submit an enquiry and request a quotation.
- Discuss your requirements and confirm the scope of work.
- Review the total fee, deposit and remaining balance.
- Pay the agreed deposit to initiate the order.
- Receive the completed plan according to the agreed arrangements.
- Pay the outstanding balance in accordance with the confirmed payment terms.
The deposit forms part of the total service fee and is not an additional charge.
5. When is the remaining balance payable?
The remaining balance is payable upon completion of the agreed work, according to the payment terms confirmed in your quotation or order confirmation.
The amount due and the relevant payment deadline will be communicated before you commit to the order.
6. How long does it take to prepare my plan?
The expected completion timeframe depends on the scope of your request and the information required. We will provide an estimated timeframe during the quotation process.
If additional information is needed or you request changes to the agreed scope, the schedule may need to be revised. Any material change will be communicated to you.
7. Can I request changes to my plan?
Yes. Please contact us by email and explain the changes you would like to request.
We will review whether the changes fall within the original agreed scope. Requests involving additional work may require a revised quotation or delivery timeframe. Any additional charges will be discussed and agreed before the extra work begins.
8. What information should I provide?
To help us prepare your plan, please provide relevant details such as your yoga experience, preferred practice frequency, available time and personal preferences.
Please ensure that the information is accurate and relevant to your request. Avoid sending unnecessary sensitive personal information.
9. Can I cancel my order?
You may submit a cancellation request by emailing plan@customyogaplan.com and including your order reference, where available.
The outcome will depend on the stage of the order, the applicable service terms and any statutory cancellation or withdrawal rights available to you.
Consumers in the European Union and European Economic Area may have a statutory withdrawal period for distance service contracts, subject to applicable legal conditions and exceptions. Please consult our Cancellation and Refund Policy for further information.
10. Are deposits refundable?
Refund eligibility depends on the circumstances of the order, the work already performed, the agreed terms and applicable consumer protection legislation.
A deposit is not automatically non-refundable in every situation. Where a refund is legally due, it will be handled in accordance with the applicable requirements.
Please contact us with your order reference if you wish to discuss a cancellation or refund request.
11. How are refunds processed?
Where a refund is approved or legally required, it will ordinarily be returned through the original payment method unless another method is lawfully agreed.
The processing timeframe will follow applicable legal requirements and the relevant payment arrangements. We will provide information about the handling of your request where appropriate.
12. What happens if the completed plan does not match the agreed requirements?
Please email us with your order reference and a clear description of the discrepancy. We will review the delivered materials against the agreed scope and discuss an appropriate resolution.
This process does not restrict any statutory rights or remedies available under applicable law.
13. Are the plans suitable for everyone?
Our plans are prepared for general yoga practice based on the information provided by each customer. Individual needs and experience vary, and we do not promise a particular physical outcome.
If you have a health concern, injury or other condition that may affect your participation, seek advice from an appropriately qualified professional before beginning or changing your practice.
14. Can I use my plan for commercial purposes?
Unless otherwise agreed in writing, the supplied materials are intended for your personal practice. Reproduction, resale, redistribution or commercial use may require prior written permission, subject to applicable law.
Please contact us if you wish to discuss a different permitted use.
15. How can I contact customer support?
For quotations, service enquiries, order updates, amendments or cancellation requests, please contact us using the details below.
Trading Name: Customyogaplan
Legal Business Name: KROP VALLARTA, S.A. DE C.V.
Registration Number: KVA0906177M7
Address: Boulevard Costero, Lote RC4, Int. B101, Col. Flamingo, Bucerías, Nayarit, C.P. 63732, Mexico
Telephone: +52 329 298 2155
Email: plan@customyogaplan.com
We aim to respond to enquiries within a reasonable period. Please include your order reference where applicable to help us identify your request.
16. Where can I find further information?
Please refer to the relevant pages on our website for further details:
- Terms and Conditions
- Privacy Policy
- Cancellation and Refund Policy
- Contact Us
These documents explain the applicable service arrangements, privacy practices and procedures for customer requests. Mandatory consumer rights under applicable law remain unaffected.