Customyogaplan respects the privacy of its customers and handles personal information in accordance with applicable data protection legislation in Mexico and, where applicable, the European Union and European Economic Area.
This Privacy Policy explains what information we collect, why we collect it, how it is used, when it may be shared and how you may exercise your privacy rights when visiting www.customyogaplan.com or requesting our services.
1. Data Controller
Customyogaplan is operated by the business identified in the contact details at the end of this policy. The business is responsible for determining how and why personal information is processed in connection with our website and services.
2. Information We Collect
Depending on your interaction with our website, we may collect the following categories of information:
- Contact Information: Name, email address, telephone number and correspondence details.
- Service Information: Your stated preferences, yoga experience, scheduling requirements and information necessary to prepare a personalised training plan.
- Order Information: Requested services, quotations, agreed service terms, order references, deposit records, outstanding balances and payment status.
- Communication Records: Enquiries, customer service correspondence and information provided when requesting changes or discussing an existing order.
- Website Information: IP address, browser type, device information, access times and relevant website usage data, where collected through server logs, cookies or similar technologies.
Please provide only the information reasonably necessary for your enquiry or order. We do not require customers to disclose sensitive personal information unless it is genuinely necessary for a specified purpose and processed in accordance with applicable law.
3. How We Use Personal Information
We process personal information for the following purposes:
- Responding to enquiries and preparing quotations.
- Discussing individual requirements and confirming the scope of a requested service.
- Managing orders, deposit payments, outstanding balances and service delivery.
- Communicating about amendments, cancellations, refunds and customer support.
- Maintaining business records and meeting applicable legal and accounting obligations.
- Maintaining website functionality, identifying misuse and addressing relevant operational issues.
- Sending promotional communications where permitted by law and, where required, with your consent.
We do not use personal information for purposes incompatible with those described in this policy without providing the information or obtaining consent where required.
4. Legal Grounds for Processing
Where the GDPR applies, personal information is processed on one or more of the following legal grounds:
- Contractual necessity: To take steps requested by you before entering into a contract and to fulfil an agreed order.
- Legal obligations: To meet applicable accounting, tax, record-keeping and other statutory requirements.
- Legitimate interests: To manage customer correspondence, maintain business records, address misuse and administer our services, where those interests do not override your rights and interests.
- Consent: Where required for optional cookies, certain marketing activities or the processing of information for which consent is legally necessary.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
5. Payments and Order Records
The amount displayed on a service page represents a deposit towards the total service fee, not the full price of the service.
Before an order is confirmed, customers will be informed of the applicable total fee, deposit amount and remaining balance. We may retain relevant order records, deposit information, payment status and correspondence to administer the agreed service, handle customer requests and comply with applicable legal obligations.
Payment card details are handled through the payment arrangements presented at checkout. We retain only the payment-related information reasonably required for our own order administration and applicable record-keeping obligations.
6. Sharing of Information
Personal information may be disclosed where necessary to:
- Service providers supporting website hosting, email communications, order administration and payment processing.
- Professional advisers or accounting service providers where required for legitimate business purposes.
- Public authorities, courts or other competent bodies where disclosure is required by law.
- Relevant parties where disclosure is necessary to establish, exercise or defend legal claims.
Recipients are permitted to process information only within the scope of their applicable responsibilities and legal obligations. Where required by law, appropriate contractual arrangements and data protection measures will be put in place.
We do not sell personal information to third parties.
7. International Data Transfers
As the business operates from Mexico and serves customers in Europe, personal information may be processed or accessed in countries outside the country in which it was collected.
Where the GDPR applies, transfers of personal information outside the European Economic Area will be made in accordance with applicable international transfer requirements. Depending on the circumstances, this may involve an applicable adequacy decision, approved contractual safeguards or another lawful transfer mechanism.
For transfers subject to Mexican data protection legislation, applicable requirements concerning disclosure, recipient obligations and consent will also be observed.
8. Data Retention
Personal information is retained only for as long as reasonably necessary for the purposes described in this policy, taking account of the nature of the information, the duration of the customer relationship and applicable legal obligations.
Order, payment and accounting records may be retained for the periods required by relevant laws. Correspondence and other records may be kept for an appropriate period to manage outstanding requests or establish, exercise or defend legal claims.
When information is no longer required, it will be deleted or otherwise handled in accordance with applicable data protection requirements.
9. Cookies and Website Preferences
Our website may use essential cookies required for functions such as navigation, session management and order processing. Other cookies or similar technologies may be used to understand website usage or support optional website functions.
Where consent is required, non-essential cookies will be used only in accordance with the applicable consent requirements. You may manage your preferences through the website’s available cookie controls and, where appropriate, your browser settings.
Disabling certain cookies may affect some website functions.
10. Your Privacy Rights
Where the GDPR applies, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request erasure where the applicable legal conditions are met.
- Request restriction of processing in specified circumstances.
- Receive certain information in a portable format.
- Object to processing based on legitimate interests.
- Withdraw consent where processing relies on consent.
- Object to direct marketing.
- Lodge a complaint with the competent data protection supervisory authority.
Under applicable Mexican law, you may also exercise the relevant ARCO rights: access, rectification, cancellation and opposition. You may request the applicable procedure for exercising these rights by contacting us using the details below.
These rights are subject to applicable legal conditions and exceptions. Certain records may need to be retained where required by law or necessary for the establishment, exercise or defence of legal claims.
11. How to Submit a Privacy Request
To submit a privacy request, please email plan@customyogaplan.com with the subject line “Privacy Request”.
Please describe the request and provide sufficient information to help us identify the relevant records. We may request proportionate information to verify your identity before acting on a request.
We will handle requests within the time limits established by applicable law. Where a request cannot be fulfilled in full, we will explain the applicable grounds where legally required.
12. Information Relating to Children
Our services are intended for individuals who can lawfully enter into the relevant service arrangements. Where a request concerns a minor, any collection or processing of personal information will be handled in accordance with applicable consent, parental responsibility and data protection requirements.
We do not knowingly collect children’s personal information beyond what is lawfully permitted and reasonably necessary for a specified service purpose.
13. Data Protection
We apply administrative and organisational measures appropriate to the nature of the information we process and the circumstances of its use. Access to personal information is limited according to relevant business needs, and information is handled in accordance with applicable confidentiality and data protection obligations.
Where a personal data incident triggers a notification obligation under applicable law, the required notifications will be made to the relevant individuals or authorities in accordance with that law.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, information-handling practices or applicable legal requirements. The latest version will be published on our website with its updated revision date.
Where a material change requires additional notice or consent under applicable law, the relevant steps will be taken.
15. Contact Information
For privacy enquiries, requests concerning personal information or questions about this policy, please contact:
Trading Name: Customyogaplan
Legal Business Name: KROP VALLARTA, S.A. DE C.V.
Registration Number: KVA0906177M7
Registered Address: Boulevard Costero, Lote RC4, Int. B101, Col. Flamingo, Bucerías, Nayarit, C.P. 63732, Mexico
Telephone: +52 329 298 2155
Email: plan@customyogaplan.com
Website: https://www.customyogaplan.com
This Privacy Policy is intended to be read alongside our Terms and Conditions, Cookie Policy and Cancellation and Refund Policy.