Customyogaplan provides personalised yoga training planning services based on each customer’s stated preferences, experience, available time and agreed requirements. This policy explains how enquiries are assessed, orders are confirmed, services are prepared and completed, and payments are handled.
1. Enquiry and Quotation
Customers begin by contacting us with a brief description of their requirements. We review the enquiry and discuss the requested service, preferred practice arrangements, expected deliverables and any relevant details.
Following this discussion, we provide a quotation setting out the agreed scope of work, estimated completion timeframe, total service fee, required deposit and remaining balance.
An order proceeds only after the customer has reviewed and accepted the proposed arrangements.
2. Consultation and Order Assessment
Before confirming an order, we communicate with the customer to clarify their preferences and assess the information needed to prepare the requested plan.
Customers are responsible for providing accurate and relevant information. If clarification is required, we may request additional details before proceeding.
Any material change to the original requirements will be discussed with the customer, including any effect on the total fee or delivery schedule.
3. Deposit Payment
The amount displayed on each service page represents the deposit only and is not the full service fee.
Once the quotation and service scope have been agreed, the customer pays the specified deposit to initiate the order.
The deposit forms part of the total quoted service fee. Before payment, the customer will be informed of the total price, deposit amount and outstanding balance.
Preparation will begin in accordance with the agreed order arrangements once the required deposit has been received and the necessary information has been provided.
4. Preparation of the Personalised Plan
After order confirmation, we prepare the agreed yoga training plan according to the information and preferences supplied by the customer.
Depending on the selected service, the deliverables may include practice schedules, suggested posture sequences, session structure, practice frequency and progression guidance.
The work is limited to the scope confirmed in the quotation. Additional sessions, substantial changes or requests beyond the original scope may require a revised quotation and an agreed adjustment to the delivery timeframe.
5. Service Delivery
The expected completion date and delivery format will be communicated during the quotation process or in the order confirmation.
Completed materials will be provided through the agreed delivery method, such as email or another method expressly agreed with the customer.
Delivery is considered complete when the agreed materials have been supplied through the confirmed channel. Where a delivery issue arises, customers should contact us promptly so that we can review the matter.
If circumstances materially affect the agreed timeframe, we will inform the customer and discuss an appropriate revised arrangement.
6. Final Balance Payment
Upon completion of the agreed work, the customer is required to pay the outstanding balance in accordance with the payment terms confirmed before the order was placed.
The remaining balance is calculated as the total agreed service fee minus the deposit already paid, together with any additional charges expressly agreed by both parties.
The applicable balance and payment instructions will be communicated to the customer. Any additional work must be agreed before further charges are incurred.
7. Customer Review and Amendments
Customers should review the delivered materials against the agreed scope and contact us if they identify a discrepancy.
Requests for amendments will be assessed according to the original quotation and service agreement. Work falling within the agreed scope will be handled in accordance with those arrangements. Requests for additional work may require a separate quotation.
This review process does not restrict any statutory rights or remedies available to customers under applicable law.
8. Delays and Incomplete Information
The delivery schedule may be affected if essential information is missing, clarification is delayed or the customer requests changes to the agreed scope.
Where such circumstances affect the expected completion date, we will communicate the relevant details and discuss a revised timeframe.
We will also notify the customer if an issue on our side materially affects delivery and explain the proposed next steps.
9. Cancellation and Refunds
Customers may request cancellation by emailing plan@customyogaplan.com and including their order reference, where available.
Cancellation and refund requests are handled in accordance with our Cancellation and Refund Policy, the agreed service terms and applicable consumer protection legislation.
Consumers in the European Union and European Economic Area may have statutory withdrawal rights for distance service contracts, subject to applicable conditions and exceptions. Where work is requested to begin during a statutory withdrawal period, the required express request and any legally required acknowledgement will be obtained.
Deposits are not automatically non-refundable in every circumstance. Any refund or payment for work already performed will be assessed in accordance with applicable law and the circumstances of the order.
10. Communication and Support
Customers may contact us regarding quotations, order progress, delivery arrangements, amendments or payment enquiries.
To help us identify the relevant order, please include your order reference and a concise description of the matter.
We aim to respond within a reasonable period. Response times may vary depending on the nature of the enquiry and the information required.
11. Contact Information
For service delivery enquiries, order updates or questions about this policy, please contact:
Trading Name: Customyogaplan
Legal Business Name: KROP VALLARTA, S.A. DE C.V.
Registration Number: KVA0906177M7
Address: Boulevard Costero, Lote RC4, Int. B101, Col. Flamingo, Bucerías, Nayarit, C.P. 63732, Mexico
Telephone: +52 329 298 2155
Email: plan@customyogaplan.com
This policy should be read alongside our Terms and Conditions, Privacy Policy, and Cancellation and Refund Policy. Mandatory consumer rights under applicable law remain unaffected.